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Allow 3-5 business days for your physical merchandise order to be processed. We do not ship on holidays and weekends. Orders placed on Fridays will be shipped on Monday. Please verify your shipping address before completing your order. If the address provided is incorrect, and the item needs to be reshipped, we will charge the cost of reshipping the package. Partial refunds on digital products must be requested in writing to firstname.lastname@example.org within 30 day of purchase. Only partial refunds on websites are given minus three hundred dollars which is our nonrefundable service fee for time and materials used. Checks are mailed certified to the purchaser within 30 days. Other digital products are nonrefundable. No refunds on ebooks. All packages, mail are shipped and delivered via the United States Postal Service First Class Mail or Priority Mail.
Within the United States and Canada
In case of damage or loss during shipment, please contact the delivery carrier. Claims must be properly filed with the delivering carrier. It is normal for the shipping carton to show some wear, however, if damage occurs during shipment, please contact VEK Services by sending an email including your Order # to Shipping@victoriaekain.com. Our customer service representatives will be happy to assist.